Cancellation Policy

This policy explains cancellations for paid subscriptions to the MyShowPage platform (myshowpage.com), operated by Cosmoura Marketing Private Limited. It forms part of our Terms of Service.

1. Nature of the Service

MyShowPage is a Software-as-a-Service subscription. There are no physical or digital goods "shipped" in the traditional sense. Access to the platform is provisioned instantly upon successful payment. Accordingly, this policy governs cancellations and non-renewals only.

2. Free trial — confirm fit before you pay

Every plan ships with a 14-day free trial. You will not be charged until the trial ends and your first billing cycle begins. We ask that you use the trial to confirm the Service meets your needs. If it does not, cancel before the trial ends and nothing will be charged.

3. No refund policy

Once a billing cycle has been charged — whether monthly or annual — the charge is non-refundable. This policy applies uniformly to:

• Monthly plans — the full monthly charge is non-refundable once collected.
• Annual plans — the full annual charge is non-refundable once collected.
• Add-ons, overage top-ups and one-time purchases (storage blocks, AI-credit top-ups, email blocks, onboarding fees, custom-theme fees).
• Downgrades mid-cycle — the price differential is not refunded; the lower rate applies from the next cycle.

We maintain this uniform no-refund policy so that we can keep published prices low, hire support staff, and remain operational year-round. The 14-day free trial is our pre-purchase guarantee that the Service is fit for your purpose.

4. Cancellation

You may cancel your subscription at any time from Settings → Billing in your dashboard, or by emailing [email protected] from your account address. Cancellation takes effect at the end of your current billing period:

• Monthly plans — service continues until the end of the current month, after which no further charges occur.
• Annual plans — service continues until the end of the current annual term, after which no further charges occur.

You retain full access to your account and data during the paid-through period.

5. Exceptions — the only cases where we will refund

• Duplicate charges caused by payment-gateway error — refunded in full, promptly, once verified.
• Unauthorised transactions on a compromised card — refunded on verification by the card network.
• Statutory refunds required by applicable consumer-protection law (where it overrides this policy).
• SLA credits on paid plans with an uptime SLA, calculated per the SLA schedule in your plan.

6. Chargebacks

Please contact [email protected] before raising a chargeback with your bank. Unjustified chargebacks may result in account suspension and recovery of the chargeback fee. We will cooperate fully with valid fraud investigations.

7. Data after cancellation

Cancellation does not automatically delete your data. You have 30 days from the end of your paid-through period to export data as CSV / JSON / PDF from the dashboard. After 30 days, data is anonymised or deleted per our Privacy Policy, subject to statutory retention of financial records (8 years under Indian tax law).

8. Changes to this policy

We may update this policy. For annual plans, the policy in force at the start of your annual term applies for that term. For monthly plans, the current policy applies from the first full billing cycle after an update, with at least 30 days' notice via email.

9. Contact

Billing & product support: [email protected]
Grievance Officer / legal: Subesh Kumar — [email protected]

Cosmoura Marketing Private Limited (CIN U52609HR2019PTC080335 · GSTIN 06AAICC1768L1ZC) · cosmoura.com · 295, Block C, Sushant Lok III, Sector 57, Gurugram, Haryana — 122003, India